We are an all-in-one SEO platform looking for a fluent Spanish speaker to join our team in the position of Customer Support Manager. In this role you’ll be acting as the first point of contact for our customers in Spain and ensuring that our clients have an outstanding customer experience. You’ll be in charge of promptly responding to customers’ inquiries and resolving them either by yourself or in coordination with the colleagues.
Requirements:
At least 1 year of experience in Customer Support/Success roles
Fluency in both English (B2-C2) and Spanish (B2-C2)
Perfect written communication skills
The ability to get on customer’s good side
Will be a plus:
Past experience of working in a SaaS is a benefit
Broad technical background knowledge
Experience with Hubspot or other CRM systems
Familiarity with Jira
Experience in handling billing inquiries
Basic understanding of SEO
Responsibilities:
Act as the first responder to inquiries from the customers (channels — online chat, ticket system, mail).
Handle written communication in a professional manner.
Become a power user of the software and understand potential use cases for each tool on the platform.
Assist the customers in navigating the platform and finding the most efficient ways of addressing their needs.
Coordinate with the Technical team to investigate and resolve clients’ issues.
Foster good relationships with our clients and maintain a high level of customer satisfaction
Help our Sales team build a stronger connection with new customers by evaluating and routing their requests when appropriate.
Collect, prioritize, and escalate customers’ feedback.
What we offer:
- 20 days of vacation
- Flexible work schedule
- Full compensation of expenses on medical insurance
- 50% reimbursement of conference tickets and educational courses
- Compensation for individual English courses
- Fun corporate events and team building events
- A top-notch product that is easy to market
- Opportunity to take part in the product decision-making process
- Work with a well-motivated fast-and-furious team
- Supportive environment of marketing professionals that value quality above quantity
SE Ranking is an all-in-one cloud-based SEO and digital marketing platform for business owners, SEO pros and digital agencies.
The platform offers a complete set of SEO tools for comprehensive site audit, SEO/PPC competitor analysis, rank tracking, keyword collection and grouping, backlink monitoring, automated professional reporting, and much more.
Established in 2013, our company has evolved into an international software product company with offices in USA, UK and solid partnership network. We have more than 800 000 customers all over the world and have an ambitious goal to double this figure.
